Cancellation/retrun Policy

When and how can I cancel an order?
Before your purchases have been prepared for dispatch, we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled.

Do you exchange or replace items?
We currently do not have the facility to Exchange an item. You can place a return request & place new order.

I need to return an item; how do I arrange for a pick-up?
You could initiate a return for your order / item by going into My Account and click on RETURNS, within 7 days of order delivered. For further information please call Customer Care on +91 77118 89191, 10 AM to 6 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on customercare@zotick.com.

What is the Return pickup process?
Once you click on RETURN on your account, we will initiate the process for a pick up, we request our logistic partners to arrange a pick up from your door step. They would contact you and get the item picked up. Packing Instructions will be sent to you through e-mail.

I have changed my mind and would like to retain the product. What do I do?
Please call Customer Care on +91 77118 89191, 10 AM to 6 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on customercare@zotick.com.

When are returns not possible?
When the below mentioned points are not fulfilled, returns are not possible.

  • Return needs to initiate within 7 days from the date of delivery.
  • Items of the order is used.
  • The tags of the items are removed

When are Refunds provided?
Refunds would be initiated once the returned product has reached our warehouse/Store and the quality check is complete.

What are the modes of refund available after cancellation?

For Credit Card/Net Banking, refunds will be done through payment gateway. It typically takes 7 to 15 business days for refunds to reflect into your account which is completely dependent on the bank. For Cash on Delivery Orders, the refund will be processed through online transfer. It may take 7 to 15 business days to reflect in your account. Please reply to our e-mail which will be sent when the refund is requested with details of your bank account.

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